Quality Improvement Training – Level 2: Practitioner (Silver)

In this virtually delivered one-day training course, delivered by the Improvement Academy, individuals and teams will work through the IHI’s Model of Improvement using a widely relatable case study from acute care.

In A Nutshell:

Developed from our one-day Silver QI training day, this course, now delivered virtually, offers individuals and teams an opportunity to work through the IHI’s Model of Improvement using a widely relatable case study from acute care. The content is intentionally highly practical with the aim of preparing you to engage in an improvement project within your organisation.

Course Dates: Thursday 13th June 2024, 09:00 – 16:30

Delivery platform: This training will be delivered via Zoom.

Registration: To book a place, please email: Academy@yhia.nhs.uk

Places cost £125 per person. Payment details will be provided once places are booked. Please get in touch via email: Academy@yhia.nhs.uk.

For further information please contact Jane Hudson via: academy@yhia.nhs.uk.

Course overview:

  • An opportunity to explore some of the challenges to doing quality improvement work in primary care services.
  • An overview of some of the challenges you may face when trying to improve quality health services.
  • A guided, participatory, journey through the Model for Improvement, using a primary care case study.
  • An understanding of when and how to use behaviour
    change and other quality improvement concepts within
    your role.
  • An understanding of the importance of measurement for


NOTE: participants are expected to have completed the Bronze QI (Level 1) e-learning and to do a quick pre-course exercise.

The event will be delivered by:

Maureen McGeorge
Quality Improvement Training Lead, Improvement Academy
Maureen joined the Improvement Academy in 2014 and has extensive experience of quality improvement training, improving service quality and patients’ experience. In 2011, she qualified as an Improvement Advisor with the Institute for Healthcare Improvement. As well as working with the IA, Maureen delivers QI training and supports on behalf of the Royal College of Psychiatrists’ and the Royal College of Surgeons

Mel Johnson
Assistant Director Patient Safety, Improvement Academy

Mel leads the Yorkshire and Humber Patient Safety Collaborative and brings an applied focus on Human Factors and behaviour change to ‘learning by doing’ QI training. A nurse by background, Mel joined the Improvement Academy team in May 2015. Most of her career has been spent in a quality role, working in risk and governance as well as managing national Patient Safety initiatives and campaigns.